When it comes to air travel, sometimes unexpected circumstances arise that require you to cancel your flight. The airlines understand that life happens, and they strive to make the cancellation process smooth and stress-free for passengers. That’s why they’ve developed a comprehensive Ethiopian Airlines cancellation policy that provides flexibility and options for travellers. In this article, we’ll guide you through everything you need to know about flight cancellation policy of Ethiopian Airlines. So you can fly worry-free and confidently book your next trip with them.
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Rules for Ethiopian Airlines Ticket Cancellation Policy
Here are some key points to keep in mind when it comes to cancellation policy:
- They allow passengers to cancel their flights at any time before departure, subject to certain terms and conditions.
- The airline offers both refundable and non-refundable tickets. Refundable tickets are more expensive but allow for greater flexibility in case of cancellations or changes to the itinerary.
- Passengers who cancel their flights are entitled to a refund. It is subject to the fare rules and any applicable cancellation fees.
- They also offer a credit shell. It can be used towards future travel on the airline, as an alternative to a refund.
- Passengers who cancel their flights within 24 hours of booking may be eligible for a full refund. The booking should have been made at least seven days before the scheduled departure date.
- There are passengers who cancel their flights due to a medical emergency or the death of a family member. They might be eligible for a waiver of the cancellation fee. Proof of the emergency or death may be required.
- If the airline cancels a flight for any reason, passengers are entitled to a full refund. Or they get a rebooking option on an alternative flight.
- Ethiopian Airlines ticket cancellation policy applies to passengers who hold ET documents (071), regardless of the booking channel used. It is applicable for tickets issued or to be issued (sales) on or before January 31, 2022. Applies for travel between March 1, 2020, and April 30, 2022, due to the COVID-19 pandemic.
- Refund will be given for travel impacted by COVID-19 and for refundable tickets issued on /before December 31, 2020. The refund must be completed before January 31, 2022.
- Tickets issued before December 31, 2020, are no longer valid for travel. There are tickets that are issued on /after January 1, 2021. Refunds and all other related rules will be governed by the fare or system rule for those tickets.
Ethiopian Airlines 24 Hours Cancellation Policy
Travel plans can be unpredictable, and we understand that things may come up that cause you to change your itinerary. That’s why they have designed a 24-hour Ethiopian airlines cancellation policy to give you flexibility and peace of mind. Book your next flight and enjoy the confidence of knowing you can make changes if needed. You also don’t have to face any hassle.Their dedicated customer service team is available 24/7 to assist you with any questions or concerns.
Here are some key features of the policy:
- Do your Ethiopian Airlines 24 hour cancellation (within 24 hours of booking) and receive a full refund.
- No cancellation fees or penalties for eligible bookings.
- Applies to all types of fares, including promotional and discounted fares.
- Cancel online through our website or mobile app, or by contacting them via call.
- Their policy is in compliance with the U.S. Department of Transportation’s regulations.
How To Cancel Ethiopian Airlines Ticket?
If you’re looking to cancel your ticket, there are several ways you can do it. You can do it via the website, mobile app, phone, or email. Here’s a quick guide on how to cancel your ticket using each of these methods:
Smoothly Cancel Your Ticket Online
- Visit the website(www.ethiopianairlines.com) and go to the “Manage Booking” section.
- Enter your booking reference number and last name to access your booking.
- Select the booking you want to cancel and click on the “Cancel Booking” button.
- Follow the prompts to complete the cancellation process.
Ethiopian Airlines Ticket Cancel With Mobile App
- Open the mobile app and log in to your account.
- Tap on the “Manage Booking” section and select the booking you want to cancel.
- Tap on the cancel booking button and follow the prompts to complete the cancellation process.
Hassle-Free Ethiopian Airlines Ticket Cancellation By Phone
- Call their hotline and provide your booking reference number and last name.
- Inform the representative that you wish to cancel your booking.
- Provide any additional information that may be required, such as your reason for cancellation.
- Follow the representative’s instructions to complete the cancellation process.
Cancel Your Airlines Ticket Via Email
- Send an email to their official email address.
- Provide your booking reference number and last name in the email.
- Inform the representative that you wish to cancel your booking.
- Provide any additional information that may be required, such as your reason for cancellation.
- Follow any further instructions provided by the representative to complete the cancellation process.
Quick And Easy Cancellation Directly At Airport
If you want to cancel your flight directly at the airport, you can follow these steps:
- Go to the ticket counter at the airport where your flight is scheduled to depart.
- Bring your valid photo identification and your flight itinerary or booking confirmation with you.
- Explain to the representative that you wish to cancel your flight. Then provide them with your booking reference number.
- The representative will process your cancellation. They may ask you to confirm any changes in the reservation or the refund process.
- If eligible, you will receive a refund or credit for the unused portion of your ticket, minus any applicable Ethiopian Airlines ticket cancellation fee or penalties.
Note: The airlines may charge a cancellation fee for cancelling your booking, depending on the fare rules of your ticket. It’s also a good idea to check the Ethiopian Airlines cancellation policy before making any changes to your booking.
Ethiopian Airlines Flight Cancellation Fees
The Ethiopian Airlines flight cancellation fee can vary depending on a number of factors. It includes the fare type, route, and time of cancellation. However, here are the general guidelines for cancellation fees:
- If you cancel your ticket within 24 hours of purchase, you will not be charged any cancellation fees.
- Tickets cancelled after 24 hours, the cancellation fees will vary based on the fare rules of the ticket. The airline offers different fare classes. Each class has their own rules and fees for cancellations and changes.
- With a non-refundable ticket, you may be charged a cancellation fee that is equal to the ticket price.
- For refundable tickets, the cancellation fee may be lower or waived depending on the fare rules.
It’s always a good idea to review the specific terms and conditions of your ticket. You can contact them for more information on cancellation fees and policies.
Ethiopian Airlines No-Show Policy
Under Ethiopian Airlines cancellation policy there is no-show policy for passengers failing to show up for their flights without notification. It is designed to prevent empty seats on flights and ensure that all passengers have a chance to travel.
- If a passenger fails to check-in or board their flight, the airline considers them a no-show.
- In such cases, the Airlines will cancel the passenger’s entire itinerary and the ticket will be forfeited.
- In addition to losing the ticket, the airline charges a fee for no-shows. The fee varies depending on the route and the fare class of the ticket.
What are the Consequences of a No-Show?
Passengers who are considered no-shows will not be eligible for any refunds or rescheduling. The airlines will cancel the entire itinerary, including any return or connecting flights. If the passenger still wishes to travel, they will need to purchase a new ticket.
How Can Passengers Avoid a No-Show?
To avoid being considered a no-show, passengers must check-in for their flights at least two hours before departure. If a passenger is unable to make their flight, they should notify the airline as soon as possible. They allow passengers to reschedule their flights up to 24 hours before departure. However, there may be a fee associated with making changes to a booking.
What are the Exceptions to the No-Show Policy?
No-show policy applies to all passengers, including those who miss their flights due to unforeseen circumstances. In some cases, the airline may allow passengers to make changes to their bookings without penalty. This is typically only allowed in cases of medical emergencies or bereavement. Passengers should contact them as soon as possible in such cases.
Ethiopian Airlines Refund Policy
Are you worried about cancelling your flight and wondering what the refund policy is? Look no further! Let’s cover everything you need to know about the refund policy. It includes the eligibility criteria, refund process, and timelines.
- Ensure that complete information is provided when filling out the form for refund in accordance with the Rules and Regulations.
- If a refund is requested on or after the flight date, an additional NO SHOW fee will be charged.
- Due to high refund requests related to COVID-19, the process may take up to three- four weeks.
- For tickets issued by a travel agency, contact the office where the ticket was issued to request a refund.
- The tickets originally purchased with cash or through a bank deposit, please contact the nearest airline office or agency.
- Refunds for bookings made on the mobile app or the website can be processed directly.
- If there are service disruptions due to airline schedule changes or cancellations, complete the refund form for extra services. It includes seat selection, upgrading, extra baggage requests, WIFI services, lounge access, and priority boarding.
- You have the option to keep your ticket open and use it at any time within one year from the ticket issuance date. But please note that the booking for the entire journey will be cancelled.
- Lastly, please be aware that once you submit the application by completing this form, this request cannot be reversed.
How Do I Get A Refund From Ethiopian Airlines?
Getting a refund is a straightforward process completed through different mediums. These mediums include- online, over the phone, or through email. There are specific guidelines for passengers to follow to ensure that the refund process is seamless and hassle-free.
Quick Ethiopian Airlines Refund Request Online
If you booked your ticket online, you can go for an Ethiopian Airlines refund request online as well. Follow the below steps to request a refund online:
- Visit the website and click on the “Manage Booking” option.
- Enter your booking reference number and last name.
- Click on the “Find Booking” option and select the booking that you want to cancel.
- Click on the “Refund” option and fill out the refund request form.
- Submit the form, and they will process your refund request.
Easy Refund Request By Phone
If you prefer to request a refund over the phone, you can contact the airline. Follow the below steps to request a refund over the phone:
- Call them at the designated phone number.
- Provide your booking reference number and last name to the representative.
- Explain the reason for cancellation and request a refund.
- The representative will guide you through the refund process.
Hassle-Free Refund Request Via Email
If you prefer to request a refund through email, you can contact customer service. Follow the below steps to request a refund through email:
- Draft an email to the customer service team, explaining the reason for cancellation and requesting a refund.
- Include your booking reference number and last name in the email.
- Send the email to the designated email address.
- They will contact you to guide you through the refund process.
Timelines As Per Ethiopian Airlines Refund Policy
They have set specific timelines for issuing refunds based on the mode of payment. Here are the timelines:
- Refunds will be credited within 7-14 business days, depending on the issuing bank’s processing time.
- Refunds will be credited within 21 business days.
- Refunds will be processed within 21 business days, and the payment will be made in the form of a check.
Flexible Approach to Cancelled Flights
If you’re planning to travel, it’s essential to familiarise yourself with the airline’s cancelled flight policy. Here’s everything you need to know about cancelled flight policy.
COVID-19 Policy: Due to the ongoing COVID-19 pandemic, they have implemented several policies to ensure the safety of passengers and staff. If your flight is cancelled due to COVID-19, they will either rebook you on the next available flight or provide a full refund.
Compensation on Cancelled Flights
If your flight is cancelled, you will be offered compensation, such as meal vouchers /hotel accommodations. It depends on the circumstances of the cancellation. Compensation is not guaranteed and is subject to the airline’s discretion.
- The compensation policy covers various forms of compensation, including refunds, rebooking, and rerouting.
- If a flight is cancelled, passengers can choose to either receive a full refund or have their flights rebooked.
- If the passenger chooses to rebook their flight, they will get the next available flight. If the passenger cannot be accommodated on the next available flight, they will be rerouted through another airline. They do not have to give any additional fees to them.
Compensation for Delays
In addition to cancelled flights, the airline also offers compensation for flight delays. If a flight is delayed for more than 3 hours, passengers may be eligible for compensation. The amount of compensation will depend on the length of the delay and the distance of the flight.
How To Claim Compensation?
If your flight has been cancelled, you can claim compensation via online, phone, mobile app / email. Be sure to have all necessary information and documents on hand, and be prepared. You may also need to provide proof of expenses incurred due to the cancellation. It includes hotel or meal receipts. With patience and persistence, you may be able to receive the compensation you are entitled to.
Claim Your Compensation Online
You can claim your compensation via the website. Start by visiting their homepage and clicking on the “Contact Us” link at the top of the page. From there, select “Claim for compensation” from the dropdown menu and follow the prompts to submit your claim.
Call for Compensation
If you prefer to speak with someone directly, you can call the customer service team to file your claim. Their phone number can be found on their website, and you’ll need to provide your flight information. It includes contact details, and any relevant documentation to support your claim.
Get Compensated Via Email
For a more convenient option, you can also file your claim via email. Simply send an email to them with all the necessary information and documents attached. You should receive a response within a few days.
Compensate Cancelled Flight Via Mobile App
Finally, if you’re always on the go, you can claim compensation via mobile app. Download the app from the App Store or Google Play. Then select “Contact Us” from the menu and follow the prompts to submit your claim.
Frequently Asked Questions (FAQs) – Ethiopian Airlines Cancellation Policy
The cancellation policy varies depending on the type of ticket you have purchased. Generally, if you have a refundable ticket, you may cancel your reservation. You can then receive a full or partial refund, depending on the fare rules. If you have a non-refundable ticket, you may still be able to cancel your reservation, but you will not receive a refund.
You can cancel your booking by contacting the airline or by logging into your booking on the website. You can also mail them or can directly get it done at the airport as well.
Yes, they have a 24-hour cancellation policy. It allows passengers to cancel their bookings within 24 hours of purchase without incurring any cancellation fees.
Yes, the 24-hour cancellation policy applies to all bookings. It includes one-way, round-trip, and multi-city itineraries.
The fee for cancelling a reservation varies depending on the fare rules of your ticket. Some tickets may be non-refundable, while others may allow for free cancellations.
Whether or not you can get a refund for cancelling your reservation depends on the fare rules of your ticket. If your ticket is refundable, you may be eligible for a refund.
When you cancel a ticket, the airline’s cancellation policy and procedures will apply. The specific consequences of cancelling a ticket may vary. It depends on the type of ticket, the fare rules, and the time of cancellation.
The time it takes to receive a refund for a cancelled reservation depends on the payment method used and the airline’s processing time. Refunds can take anywhere from a few days to several weeks to process.
Yes, tickets are refundable, subject to certain conditions and fees. The refund amount will depend on the type of ticket purchased. It includes the fare rules, and the reason for the refund request.
Yes, they allow passengers to change their reservations. However, fees and fare differences may apply depending on the fare rules of your ticket.
If the airline cancels your flight, you may be entitled to a full refund or a rebooking on a different flight. The airline’s policy on flight cancellations may vary, so it is best to contact their customer service department for more information.
You can initiate a refund request by contacting customer service through their website, email, or phone. You will need to provide your booking reference number, name, and details of the flight you want to cancel.
The conditions for getting a refund vary depending on the type of ticket you purchased. Generally, if you cancel your ticket within 24 hours of purchase, you will be entitled to a full refund. However, if you cancel after 24 hours, you may be charged a Ethiopian Airlines ticket cancellation fee or may not be entitled to a refund at all, depending on the fare rules of your ticket.
You will need to provide your booking reference number, name, and details of the flight you want to cancel. Additionally, you may be required to provide supporting documentation, such as a doctor’s note in the case of a medical emergency.
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